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RMA Process

Devices that experience failures that cannot be corrected by troubleshooting should be sent to Nox Medical for repair.

Before sending devices in for repair, you need to obtain an RMA number from Nox by contacting us at support@noxmedical.com or submitting an Issue Report on the support site. 

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Submit an issue with the following details:

  • Serial Number / Lot Number
  • Hardware version 
  • Firmware version - if applicable
  • Provide a detailed failure description
  • Provide an image showing damage - if applicable
  • If possible provide steps to reproduce the issue
  • Severe Cases for recorders: Provide recording and device logfile + setup.ini (see here how to access logs)

Information regarding warranty on products can be found in the Product Catalog.

Shipping cost of RMA to Nox Medical is covered by the sender and Nox will cover the shipping cost of the return delivery. In case of out of box failure, Nox Medical will cover all shipping costs. 

 

Ship RMA products with Tariff code 90181900 to:

Nox Medical
Katrínartún 2 - Floor -1
105 Reykjavík
Iceland

 

 

LBL-0072 Rev02

 

*Please note that not all features or all products are available in all markets. Our products are medical devices and subject to registration/approval in each market area. For more information on product availability please contact support@noxmedical.com

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